Refund policy

Alterpacks Return and Refund Policy

 

Overview

 

At Alterpacks, we strive to ensure your complete satisfaction with our products. If for any reason you are not satisfied, please read our return and refund policy below.

 

Eligibility for Returns

 

1. Once a product has been sold, it cannot be returned for a refund unless you receive:
(a) a product that is entirely different from the product specified in your Accepted Order; or

(b) a damaged or defective product,
in which event your sole and exclusive remedy is to return it in unused condition in accordance with this Clause for a refund. We do not offer product replacements or exchanges.

2. Any product return or refund, is subject to our approval and will only be considered when you provided the following within five (5) days upon delivery of the product:

1. Your order #
2. Name of the defective item
3. Photo of the defect

3. Products to be returned must be in their original packaging, in re-saleable condition and must not be used or expired. We reserve the right, but shall not be obliged to, inspect the returned product and to determine whether the product was rightfully returned. Our decision in respect of such returned products shall be deemed final and binding on you.

4. There will be no returns and/or refunds where (i) you have made an error; or (ii) changed your mind with respect to a product ordered.

5. We are not obliged to agree to any such return unless all foregoing conditions in this Clause are met to our satisfaction.

6. In the event the product you have ordered and paid for is out of stock, we will offer you a refund of the same value.

 

Return Process

 

·       Request a Return: Contact our customer service team at contact@alterpacks.com to initiate your return. Include your order number and the reason for the return. We are not obliged to agree to any return if the conditions do not meet our satisfaction.

·       Ship the Return Item(s): Pack the item(s) securely, including a copy of your invoice/order, and deliver it to the address provided in your return instructions.

 

Refunds

 

·       Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

·       If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

 

Exchanges

 

All orders are final. No exchange or return upon order completion.

 

Shipping Costs

 

·       Delivery costs are non-refundable. Free delivery above SGD500.

·       You are responsible for paying all return shipping cost.

 

Contact Us

 

If you have any questions about our return and refund policy, please reach out to our customer service team at contact@alterpacks.com

 

Thank you for choosing Alterpacks! Your satisfaction is our priority.