Shipping policy
Alterpacks Shipping Policy
At Alterpacks, we strive to provide a seamless shopping experience. This shipping policy outlines our shipping practices and procedures.
1. Delivery Order Processing
· Orders are typically processed within 1 – 2 business days.
· Orders placed after 5pm will be processed the next business day.
· Delivery: within 3 working days
· Self-Collection: Currently unavailable
2. Shipping Rates
Free delivery above SGD500
3. Delivery
We currently delivery within mainland Singapore only. We do not deliver to Jurong Island and/or any of the other islands of Singapore.
3.1 Delivery fees. We shall be entitled to charge you the delivery fees and other administrative fees and surcharges incurred.
3.2 Delivery timeline. Delivery within 3 working days. While we will make reasonable efforts to deliver your products to your delivery address within the delivery timeline, we may fail to do so due to for various reasons (including factors beyond our control such as weather, traffic, haze, etc.), which may result in early or delayed deliveries. In any event, you acknowledge and agree that the delivery timeframe is estimate only and that we shall not be liable for any loss or damage directly or indirectly arising from any delay or failure to deliver within the timeframe.
3.3 Product availability. Delivery of products is subject to availability of the products from our usual source of supply. You acknowledge that while the availability information on our Service(s) is updated regularly, it is possible that in some instances a product may become unavailable between updates, and that we may have to delay delivery of such product to you or, in the exercise of our sole discretion, to cancel the purchase of such product from your Accepted Order (and refund you the price, based on our prevailing refund policy), without liability to you.
3.4 Non-delivery. In the event you do not receive the product by the projected delivery timeline, within five (5) days immediately from such projected delivery timeline, we will try, to the best of our ability, to locate and deliver the product. If we do not hear from you within five (5) days from such projected delivery timeline, you shall be deemed to have received the product.
3.5 Risk. All risk in the product shall pass to you upon delivery or deemed delivery thereof. From the time when risk passes to you, we (and our appointed delivery service(s) provider) will not be responsible or liable for any loss of, damage to or destruction of the product, and you shall assume all risks connected therewith including in relation to the use and storage thereof.
For the avoidance of doubt, delivery shall be deemed to have taken place:
(a) when the products are received by a third party or left outside your delivery address pursuant to Clauses 3.7 or 3.9(a);
(b) under Clause 3.9(b) or where delivery is delayed due to a breach of your obligations under the Agreement, at the time and date when delivery would have occurred but for your failure to take delivery or your breach
3.6 Delivery changes. Delivery of products will be made to the address you specify in your Order. Changes to your Order (including change to the delivery address) cannot be made once your Order has been submitted.
3.7 Receiving delivery. We (and our appointed delivery service provider) shall be entitled to conclusively presume that anyone at the delivery address who receives the delivery of your Order is authorised to receive such delivery on your behalf. Where you request that we (or our appointed delivery service provider) leave the product(s) at your front door or anywhere outside the delivery address, such delivery shall be at your sole risk and you accept all liability and risk of loss, theft and damage to the products so delivered. Notwithstanding the foregoing, we and our appointed delivery service(s) provider may decline requests to deliver or leave the products at a place other than the front door of the delivery address.
3.8 Proper storage. We have various SOP in place to maintain the quality and integrity of your products. To maintain the integrity of all packaging products after delivery, please store them in a cool and dry area away from direct sunlight. We are not responsible for any spoilage of products if they are improperly stored after delivery.
3.9 Failure to take delivery. If we are unable to make the delivery, because your delivery address is inaccessible at the time, or you are not present to receive the order at the time of delivery, we reserve the right to:
(a) for ambient products place your orders at your reception, front door, door gate or riser; and
without any liability to you for any refund, loss or damage in respect thereof.
4. Order Tracking
After your order has shipped, you will receive a confirmation email with tracking information to monitor your package.
4.1 All Orders are subject to our acceptance. We reserve the right, without prior notice, to:
(a) accept or reject your Order for any reason, including if the requested product is not available, if there is an error in the price, product description or Order; and/or
(b) limit and/or cancel the order quantity on any product, at our absolute discretion, without any liability to you.
4.2 Receipt of, or the processing of payment for, an Order shall not in itself constitute acceptance of the Order by us. Where an Order for any product(s) is rejected or cancelled by us, any payment made for such Order shall be reversed or refunded by us in accordance with our prevailing refund policy. If we reject or cancel your Order, we will endeavour to notify you before the scheduled delivery date or within a reasonable time thereafter.
4.3 Each Order accepted by us (i.e. “Accepted Order”) shall constitute a separate binding agreement between you and us for the supply of the products in respect of which such Order was placed, subject to the terms and conditions of this Agreement. You acknowledge that unless you receive a notice from us accepting your Order, we shall not be party to any legally binding agreements or promises made between you and us for the sale or other dealings with the product(s). Notwithstanding the foregoing or our acceptance of your Order(s), you agree that we may cancel the Accepted Order (or part thereof) in accordance with this Agreement, and that we shall not in any event be liable to you or any person for any loss, damage, or inconvenience suffered in the event of any such cancellation or inability to fulfil your Order for whatever reason.
4.4 Subject to Section 5.5, you acknowledge and agree that we may at any time:
(a) at our sole and absolute discretion and without giving any reason or prior notice, require that you identify yourself by alternative means, or require any Order to be confirmed through alternative means; and/or
(b) decline to process the Order at any time without giving any reason or prior notice, including to, (without incurring any responsibility for loss, liability or expense arising out of so declining to process) refrain from processing promptly upon any Order in order to verify the authenticity thereof or decline to process the Order where they are ambiguous or incomplete.
4.5 We are under no obligation to investigate the authenticity or authority of persons making the Order or to verify the accuracy and completeness of the Order. Accordingly, we may treat the Order as your authentic and duly authorised instructions which are valid and binding on you notwithstanding any error, fraud, forgery, lack of clarity or misunderstanding in the terms of the Order.
4.6 The total price of your Accepted Order will include the price of the product and any applicable Goods and Services Tax (GST).
5. Changes to Shipping Information
If you need to modify your shipping address, please contact us within 24 hours of placing your order.
6. Lost or Damaged Packages
In the event of a lost or damaged package, please contact us at contact@alterpacks.com within 3 days of the expected delivery timeline.
7. Customer Service
For any questions regarding our shipping policy or your order, please reach out to our customer service team at contact@alterpacks.com
Thank you for choosing Alterpacks! We appreciate your business and look forward to serving you.